How to complain about your conveyancer/property solicitor
How do I make a complaint about the way my conveyancer/property solicitor handled my case?
Some people turn to review websites and forums to voice their complaints about their conveyancer/solicitor. But online naming and shaming isn’t wise, you could find yourself in court for defamation. Here’s the correct way to complain:
First of all, you should complain directly to your conveyancer/solicitor. All solicitors have a procedure for handling complaints, it should be outlined on the documents you’ve been sent or on their website. You’ll probably be sent through to a senior manager or company director, if not, you should request to talk to one.
Each conveyancer/solicitor will do everything in their power to avoid complaints going to Legal Ombudsman (LeO). So remember to mention the LeO, that should speed up the complaints procedure.
Around 46% of residential conveyancing complaints are resolved informally (without formal investigation or legal action).
The Legal Ombudsman is a FREE, independent and impartial scheme set up to help resolve legal service disputes. If they find that the conveyancer/solicitor is at fault, they have official powers to put things right.
Residential conveyancing accounts for around 17.5% of complaints handled by the LeO, that makes the second most complained about area of law.
So if you’ve complained to your conveyancers about poor service or about their bill, and you’re still not satisfied with your conveyancers response, you should contact the Legal Ombudsman, who can help to resolve your complaint for you.