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How to complain about your conveyancer/property solicitor

How do I make a complaint about the way my conveyancer/property solicitor handled my case?

Most complaints are simple misunderstandings. Make sure you understand the conveyancing process and the time it takes.

Some people turn to review websites and forums to voice their complaints about their conveyancer/solicitor. But online naming and shaming isn’t wise, you could find yourself in court for defamation. Here’s the correct way to complain:

Step 1

First of all, you should complain directly to your conveyancer/solicitor. All solicitors have a procedure for handling complaints, it should be outlined on the documents you’ve been sent or on their website. You’ll probably be sent through to a senior manager or company director, if not, you should request to talk to one.

Each conveyancer/solicitor will do everything in their power to avoid complaints going to Legal Ombudsman (LeO). So remember to mention the LeO, that should speed up the complaints procedure.

Around 46% of residential conveyancing complaints are resolved informally (without formal investigation or legal action).

Solicitors will have a designated complaints handler whose details may be obtained from the Solicitors Regulation Authority Contact Centre. Tel: 0370 606 2555 or email:

Step 2

The Legal Ombudsman is a FREE, independent and impartial scheme set up to help resolve legal service disputes. If they find that the conveyancer/solicitor is at fault, they have official powers to put things right.

Residential conveyancing accounts for around 17.5% of complaints handled by the LeO, that makes the second most complained about area of law.

So if you’ve complained to your conveyancers about poor service or about their bill, and you’re still not satisfied with your conveyancers response, you should contact the Legal Ombudsman, who can help to resolve your complaint for you.

Can I get compensation and claim against a conveyancing solicitors?

If you can prove that you have suffered a considerable loss because of professional negligence on the part of a conveyancer or conveyancing solicitor, then you are well within your rights to make a claim against them. A conveyancing negligence claim can be made within six years of the negligence occurring (however, this can be extended if the negligence is discovered after six year).

Remember, this article contains general guidance, it’s just advice and should not be relied on in place of specific legal advice. If you think you have a genuine case against a negligent conveyancer, seek legal advice.

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When contacting us: If your situation is severe and we believe you have a genuine claim, we may send your details on to our highly recommended professional negligence solicitors. They will offer you professional advice and can help you recover any loss.

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